Leadership Values
I believe in the servant leader concept and helping others succeed. I believe leadership happens at all levels of an organization, and the best leaders are ones who lead up and across, not just down; the most effective leadership is at the peer level. My leadership approach focuses on the following areas: Customer Focus, Facilitating Team Success, Leading Change, Communicating Effectively, and Instilling Trust.
Customer Focus
Expresses a consistent passion to exceed customer expectations, make customer satisfaction a priority in all business decision making
Facilitating Team Success
Builds consensus and lead teams in setting appropriate goals. Recruit and use talent wisely. Hire for culture and train for skill. Resolve conflict fairly and in the spirit of partnership
Leading Change
Accelerates internal change to outpace external change. Challenge the status quo. Aggressively facilitate clear endings to all ineffective practices.
Communicating Effectively
Expresses self clearly in writing and in speaking. Actively listen before speaking. Use thorough, concise, and straightforward communication. Readily share information with others.
Instilling Trust
Trusted to keep promises and confidences. Honest and ethical. Behavior consistently aligned with company values.